Contact

Contact

The Scubbl team is here to help with any request related to the app, your account, your personal data, or professional partnerships.

Contact us

To keep handling clear and efficient, please use the channel that matches your request.

From the app

You can contact support directly from the Scubbl app:

• Settings > User feedback

• Settings > Contact support

This channel is recommended for requests related to your account, a technical issue, an improvement suggestion, or general app use.

General support

For any question about using Scubbl, a technical issue, an improvement suggestion, or a request related to your account:

Personal data and privacy

For any request about your personal data, exercising your GDPR rights, privacy, account deletion, or managing your information:

Partnerships and professionals

For dive clubs, centers, instructors, brands, media, content creators, or partners who want to speak with Scubbl:

Please clearly state the subject of your request, your organization, your country, and the type of collaboration you have in mind.

Help us resolve your request faster

To help us handle your request in the best conditions, you can include the following information when relevant:

• the email address associated with your Scubbl account;

• the type of device used;

• your operating system;

• the app version if you know it;

• a precise description of the issue encountered;

• any useful screenshot;

• the steps needed to reproduce the issue.

The more complete your request is, the faster and more precise our response can be.

Account deletion

Whenever possible, account deletion should be requested directly from the app so we can verify that the request comes from the account holder.

If you can no longer access your account or encounter a particular difficulty, you can write to us at:

Report content

If you want to report content published in the app, please prioritize the report button available on the relevant content.

You can also contact us from the app via:

• Settings > User feedback

• Settings > Contact support

You can also write to us by email when the report concerns an important issue or one that is difficult to describe from the app.

Reports may include:

• inappropriate content;

• clearly incorrect information;

• an infringement of a third party’s rights;

• a privacy violation;

• abusive behavior;

• an issue related to user safety.

Response times

We do our best to respond within a reasonable time.

Requests related to safety, personal data, sensitive reports, or issues preventing account access are handled first.

Some requests may require additional checks to protect users, personal data, and the integrity of the service.

Useful information

Before contacting us, you can also read:

These documents explain how the service works, the applicable rules, user rights, and how personal data is managed.